![cover for UC Difficult Conversations by Douglas Stone, Sheila Heen, Bruce Patton](/images/covers/9780140277821.jpg)
by Douglas Stone, Sheila Heen, Bruce Patton
Paperback in English, 250 pages — category business
Published by Penguin Adult HC/TR in 2079
I enjoyed reading this book.
Description from the publisher:
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.